Política de reembolso
Commitment to Inspiration and Safety
Our mission is to inspire our customers through high-quality products while ensuring a safe and trustworthy shopping experience. We understand that sometimes, a product may not fully meet your expectations, leading to a desire for a return or refund. This policy outlines the steps and conditions under which returns and refunds are processed, ensuring clarity and fairness to all our customers.
Returns Process
- Eligibility: Items are eligible for return within 30 days of receipt. To qualify for a return, items must be unused, in their original packaging, and in the same condition that you received them.
- Exceptions: Custom-made or personalized items and perishable goods are not eligible for returns, except in cases where they arrive defective or damaged.
- Initiation: To initiate a return, please submit a Return Request with your order number, email address, and reason for the return. You will be provided with a Return Authorization Number (RAN) and return instructions.
Refunds
- Inspection: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item's condition.
- Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment and in the same currency you paid within 7-10 business days. Shipping costs will be calculated and deducted from the total refund amount.
Exchanges We replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our Customer Support for direct assistance.
Community Guidelines and Safety To enforce community guidelines, our policy aims to prevent harm and ensure the distribution of only safe, inspiring, and compliant content. Should any product not align with these values due to misrepresentation or defect, we are committed to taking swift action in the form of returns, refunds, or exchanges as appropriate.
Contact and Support For any questions or concerns regarding this policy or your purchase, please contact our customer support team by submitting a General Inquiry. We are dedicated to ensuring your satisfaction and providing a response that aligns with Pinterest's guidelines on safety, inspiration, and community respect.
Adjustments and Compliance This policy is subject to changes in order to remain compliant with our guidelines and any applicable laws. Customers are encouraged to review the policy periodically for any updates.